YOUR PROFILE

What is 'Your Profile'?
Do I need to create a profile?
How do I update my personal information?
What should I do if I forget my password?
How can I track my order?
How do I remove my profile?


What is 'Your Profile'?

'Your Profile' is an area of the site where the information that you submitted during registration is stored. There are numerous things you can do in this section:

  • Amend or update your personal details
  • Change your password
  • Track orders
  • View your order history
  • Set the preferences for the emails you receive from us


Do I need to create a profile?

If you already have a profile set up with the ACMilanstoreasia.com, you can log in using the same email address and password. There is no need to create a new profile. If you have not created a profile, you can browse through the site without setting up a profile. The first time you purchase an item from us, a profile will be set up automatically for you as you will need to enter this information to successfully place an order.

You will be asked to enter your email address and a password. Once your profile has been created we will be able to send you order confirmations, let you know how your order is progressing and, depending on your preferences, send you details of special offers via email.


How do I update my personal information?

1. Click on 'Your Profile' at the top of any page
2. Enter your username and password
3. Click on 'Personal Details'
4. Update your personal details as required
5. Click the 'Submit' button


What should I do if I forget my password?

If you forget your password:

1. Click on the 'Forgot Your Password' link in the 'Your Profile' area at the top of the screen.
2. Enter your email address and Security Code
3. An email will be sent to you with a new password.
4. Login to 'Your Profile' using your new password
5. Click 'Password'
6. Enter a new password
7. Click the 'Login' button


How can I track my order?

We can track orders that have been sent via the following carriers:

  • DHL
  • Speedpost (Hong Kong Post)
  • SF Express 

 

To track your order, complete the following steps:

1. Click on 'Your Profile' at the top of the screen
2. Log in with your email and password
3. Click on the 'Order History' link and ‘View Order’

 

Or check your despatch email where you can also find confirmation of the carrier used.

 


How do I remove my profile?

You have the right to remove your personal information and preferences. In order to do this, please write to us including the following information:

1. Your name,
2. Your address and/or...
3. The e-mail address you set up the profile with.
4. Post your letter to the following address:

AC Milan Store Asia 
10/F, Success Industrial Building,
7 Kin Fat Street, Tuen Mun,
New Territories, Hong Kong

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